Customer Services

The teams making up the Customer Services Directorate and their responsibilities are:

Customer Service

• Customer First Programme Management
• Cashiers
• Customer Services Centre
• Council Tax and Business Rates
• Housing and Council Tax Benefits
• Income Collection

E-Gov and Technology

• Spearheading e-government
• Delivering new ICT to improve services
• Maintaining systems and infrastructures
• Delivering E-skills
• Co-ordinating Information Management and Security

ICT Partnership

• Managing ICT Partnership with Crewe and Nantwhich Borough Council

Legal Services

• Monitoring Officer
• In-house legal services
• Procurer of External Legal advice
• Governance and Constitution
• Ethical Standards and Probity Issues

Car Parking

• Car Parking.