Cheshire, Warrington and Halton Information Consortium

The Cheshire Warrington and Halton Information Consortium (CWHIC) is a public service partnership formed to deliver collaborative customer facing services across Cheshire, Halton and Warrington areas.

All consortium members are committed to CWHIC by way of a formal partnership Agreement. All current CWHIC projects are funded by contributions by the partners. The financial, legal and Human Resource management of the partnership is undertaken by the consortium's accountable body Chester City Council.

What does CWHIC do?

Customer Access Programme

CWHIC partners will work together to ensure all customers have a choice of easy access routes to joined up public services and receive a consistent, cost-effective and high quality experience regardless of the location and time at which they access them.

24/7 Call Centre

Making service available beyond the traditional 9am - 5pm office hours, so that calls can be answered 24 hours a day, 7 days a week, 365 days a year.

This service has now been in operation for over 3 years and received in excess of 200,000 calls from the public, outside of normal office hours.

OSCAR

CWHIC is committed to improving access to council services which will now be facilitated by the OSCAR vehicles - One Stop Community Access Roadshow. The OSCARs are a new approach. They go out to the community rather than expecting people to come to us.

What are they for?

To promote electronic access to public services via the organisations websites which are available 24 hours, 7 days per week.
To demonstrate online services, e.g. benefits applications, library book renewals, council tax payments, streetlight fault reporting, online learning.
To collect "on the spot" feedback about local issues/concerns.
To consult the public on issues affecting their local area.

Information Sharing Programme

CWHIC partners will work together to ensure information is shared securely and legally, to enable each partner to deliver better services that improve the wellbeing, safety and health of the people of Cheshire and Warrington.

In addition, CWHIC run a number of workstreams looking for further collaborative working opportunities, some of these include:

• Business Process Re-engineering
• Mobile Working
• Web Group

For more information visit the CWHIC Website at http://www.cwic.org.uk (external link)