Customer Service

The delivery of first class services to our citizens and communities enabled by modern technology.

Links to Customer Services Corporate Plan Priorities (Pdf documents)	Links to Customer Services Performance Targets and key Corporate Policies (Pdf documents)
Why first class Customer Services are important (84kb)	Customer Service Annual Performance And Efficiency Plan Mid Year Update 2007-08 (69kb) Customer Service Directorate Quartile Results 2006/07 (63KB) Customer Service Directorate - Performance Indicator Results for 3rd Quarter 2007-08 (30KB) Customer Service Directorate - Performance Indicator Results 2007-08 (40KB) Customer Services Directorate Plan (15kb)
Customer Service Priorities - general approach and targets (84kb)	Corporate Policies that the Executive Member for Customer Services is responsible for Customer Care Policy (23kb) PDF Data Protection Policy Data Quality Policy (111kb) PDF Document Retention Policy (270kb) PDF Information Management Policy (Under Review) ICT Strategy (196kb) PDF ICT Security Strategy (180kb) PDF Freedom of Information Policy Compliments, Comments and Complaints. Quartile Definition 2006/07 (48KB) Monthly Performance Measures (22kb)

Links to Customer Services Corporate Plan Priorities (Pdf documents)

Links to Customer Services Performance Targets and key Corporate Policies (Pdf documents)