Ways to contact us

 

Council's Main Reception:

General council enquiries and electronic payments, this includes: 

• concessionary travel applications
• bowling green passes
• issue new charisma cards
• issue doggy bags, recycling and refuse bags (includes glass bags and garden sacks)

Opening times: 8.30am - 4.45pm (Mon to Fri)

 

Customer Centre:

• Face to face enquiries: 

Opening times: 8.30am - 4.45pm (Mon to Fri)

• To book private appointments: 

Tel: 01244 402266

Email: clientservices@chester.gov.uk

Fax: 01244 402381

 

Contact Centres:

Contact Centre phone lines open between 8.30am - 5pm (Mon-Fri)

• Council Tax enquiries:

Tel: 01244 402471

email: clientservices@chester.gov.uk

Fax: 01244 402381

• Benefits enquiries:

Tel: 01244 402236

email: clientservices@chester.gov.uk

Fax: 01244 402381

• Refuse & Recycling:

Tel: 01244 402477

email: callcentre@chester.gov.uk

Fax: 01244 402381

 

We also have an "out of hours" contact centre service during the evening, weekends and bank holidays.  Please use the above telephone numbers.