Privacy Statement

Chester City Council respects the privacy of all site visitors and subsequently complies with the Data Protection Act of 1998. The information you provide will be used by us to carry out improvements to our services. Information communicated via the Internet could be detected by third parties and any information you send to us is at your own risk.

Information that you provide about yourself whilst making payments online will be used for the following purposes:

• To provide us with management information about trends of behaviour relating to purchasing.
• To deliver any goods that you purchase.

Chester City Council does not sell, trade or rent personal information to others although we may share this information with other public bodies and organisations that may be of help to you. We only use cookies for collecting user information when processing online orders and payments.  Outside the area of online payments we will not collect any information about you except that specifically identified below.

This privacy policy only covers the Website at http://www.chester.gov.uk/. Links within this site to other websites are not covered by this policy.

If you may submit information via forms etc, you are deemed to have consented to the collection, processing and storage of that information.

The webmaster will store the information you submit as an e-mail message and use it to process any requests. It will be retained for a reasonable period. Where a business transaction is then enacted commercial records may be retained for up to seven years.

We follow the  Data Protection Act principles of fair processing. Should you have any concern regarding collection, processing, storage or disclosure of information submitted via this website please contact the   our Data Protection Officer at the following address:

The Data Protection Officer
Chester City Council
The Forum
Chester
CH1 2HS

As any website is potentially available in many countries, it is possible that information submitted to this site will be transmitted via servers and networks that are outside the UK.

In submitting information to this site the act of clicking buttons that submit your details is taken as explicit consent to use of the information as described in this statement.

Since no authentication of visitors is provided on this site we cannot be held responsible for any acts of impersonation and will assume all information submitted is genuine unless there is reason to doubt its authenticity. Should you suspect that a false entry has been made using your identity please let us know and we will consider  the appropriate action to take.

Cookies

Cookies are pieces of information, which often include an anonymous unique identifier, that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

 

Online Payments

Terms and Conditions

The following terms and conditions apply to all online payments made to Chester City Council.

Please read them carefully before making an online payment. By using the online payments facility on this web site you accept these terms;

Your payment will take a minimum of four working days to reach the account to which you are making a payment. You should take this into account when making your payment.

1. All payments will be processed on the information that you provide.. We cannot accept liability if you make a mistake while completing a form or for any other reason outside of our control. You will be given an opportunity to review the data that you have entered before submitting it for processing. When making a booking, for example, you are responsible for selecting the correct date and time for the performance that you wish to attend.
   You should take care to click the 'buy' button once only as clicking 'buy' more than once before receiving confirmation may result in a second charge being made to your account.
2. We cannot accept liability if payment is refused or declined by your credit/debit card supplier for whatever reason.
3. If your credit/debit card supplier declines payment, we are not advised of the reason and you should check with your bank or credit/debit card supplier to make sure that payment has not been deducted from your account. 

Confirmation of payment

Confirmation of your payment will be made via email if you supply a valid email address. An option is provided to print the screen details confirming that your payment has been made.

Legal Statement

The data that you provide during this transaction will only be used for the purpose of recording your payment. We will comply with the principles of the Data Protection Act 1998 and our Privacy Statement and ensure that your data is not used for any other purposes.

Online Privacy Policy

Your right to privacy is very important to us and we recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

 

Fair Processing Notice

How the Council uses your information

Chester City Council is committed to abiding by the Data Protection Act, as well as people’s rights to confidentiality and respect for privacy.

We treat your private information with respect.  It is kept secure and only staff who are entitled to see it have access to it.

We will do our best to keep information about you accurate and up to date.

When we no longer need to keep information about you, we will dispose of it in a secure manner.

In particular, we will use information about you for the following purposes:

• For all law enforcement, regulation and licensing work, criminal prosecutions and court proceedings.
• For all situations where you owe money to the Council, where we are paying you money or you are claiming grants, housing or council tax benefits.
• For other work of the Council and to meet our legal obligations.
• To inform you about products and services which we provide or which we believe will be of benefit to you.

We may also share your information with other public bodies such as government departments and local authorities.  We will not pass any of your information to any other organisation unless either you ask us to do it or the law requires us to.

We will ensure that your personal information is used intelligently, so that we treat you as our customer and minimise inefficiency.  It is important to us that we co-ordinate what we do for you properly.  As a result, when you tell us that you are moving address or changing your name, we will try and make it as easy as we can for you.  We will try to keep all of our records up to date with your name and address details.  By doing that we are able to:

• provide you with a better level of service, ensuring that our information about you is accurate and up to date;
• ensure that public (taxpayers’) money is spent wisely and efficiently;
• avoid people being paid money to which they are not entitled;
• avoid having to ask people to pay money back when it has been paid to them incorrectly;
• reduce fraud and crime generally.

 

If you would like to know more, including about how we look after your information, please contact the Data Protection Officer using the details below.

The Solicitor to the Council
Chester City Council
The Forum
Chester City Council
CH1 2HS

Telephone: 01244 324324
Email: dataprotection@chester.gov.uk.