Standard of Service

Quality Service Scheme

General Principles

Chester Archaeology holds the City Council's 'Investors in Quality' Gold Award. Our quality service scheme covers the following topics:  

• Standards
• Information
• Choice and consultation
• Courtesy and helpfulness
• Customer satisfaction and putting things right
• Value for money
• Improvements in the quality of service

We Implement it Through:

• Clear assignment of responsibility and authority to staff for establishing, implementing, monitoring and reviewing standards and benchmarks
• Identification and documentation of customers' needs and the establishment of standard/custom methodologies
• Appropriate training, individual needs being identified primarily through the Council's Performance Appraisal and Improvement Scheme
• Project meetings and other means to inform and motivate staff and create synergies
• Effective monitoring of work to identify and resolve problems

Improvements  

• The policy of Chester Archaeology is one of continuous  improvement in the quality and value of its services. These improvements will be made in response to customer  feedback, staff suggestions and advances at national and Council level.